SHIPPING AND DELIVERY
Australian Domestic Shipping
New Zealand
United States
United Kingdom
Rest of the World
Processing Times
Orders are packed and dispatched from our Gold Coast warehouse on Mondays, Wednesdays and Fridays (AEST). Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. Please allow additional processing time during sales, launches and peak periods.
Duties & Taxes
International orders may be subject to local duties, taxes or import charges depending on the destination country. These charges, where applicable, are the responsibility of the customer. United States: All applicable US tariffs are covered by La’Mude, so there are no additional tariff charges to pay upon delivery. United Kingdom: Orders over £135 may incur applicable duties and taxes, which are the responsibility of the customer.
Tracking Your Order
You can track your order via your shipping confirmation email. If you do not receive your tracking details, please contact our customer care team at customercare@lamude.com.au and we will be happy to assist.
Changing/Cancelling An Order
To ensure your order is dispatched as quickly as possible, we begin processing orders shortly after they are placed. Once an order has been submitted, we are unable to make changes or cancellations. This includes shipping address changes, adding or removing products, changing shipping methods, or applying discount codes after purchase. Please ensure all order details, including your delivery address and any discount codes, are correct before completing checkout.
Return Cost
Return postage costs are the responsibility of the customer. We recommend using a tracked shipping service and retaining your tracking details until your return has been received and processed. La’Mude is not responsible for return parcels that are lost or damaged in transit.