1. Eligibility for Returns & Exchanges

You may be eligible for a return or exchange if:

• You received a damaged or defective product.
• You received the wrong product.
• The product you received does not match your order.

Please Select Your Colours Carefully Please Select Your Colours Carefully Due to the personal nature of our lip products, we ask that you select your shades carefully before purchasing. We do not offer returns or exchanges simply because a colour does not suit your skin tone, colouring or personal preference. Need help finding your perfect shade? We're happy to help. Use our online store chat or email our Customer Care Team at customercare@lamude.com.au for personalised shade-matching assistance before placing your order.

2. Conditions for Returns & Exchanges

• Return or exchange requests must be made within 30 days of the date of purchase.
• Products must be unused, unopened and in their original packaging.
• Returns must include your original order number.
• We reserve the right to decline returns that do not meet the conditions outlined in this policy.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact our Customer Care Team at customercare@lamude.com.au within 7 days of receiving your order.

Please provide your order number, a description of the issue and photographs of the product where applicable.

Our team will guide you through the return process. Once the item has been reviewed, we will arrange an appropriate replacement.

La'Mude will cover return postage where the product received is incorrect or confirmed to be faulty.

4. Returns for Other Reasons

If you wish to return an eligible product for another reason, please contact our Customer Care Team at customercare@lamude.com.au within 14 days of receiving your order.

Please include your order number and the reason for your return. Our team will provide instructions for returning your item.

Return postage costs are the responsibility of the customer. Once your return has been received and inspected, any applicable refund or store credit will be processed.

We do not accept change-of-mind returns on products that have been used or opened. Please select your colours carefully before purchasing.

5. Return Postage

Return postage costs are the responsibility of the customer unless the item received is incorrect or faulty.

We recommend using a tracked shipping service and retaining your tracking details until your return has been received and processed. La'Mude is not responsible for return parcels that are lost or damaged in transit.

6. Refunds & Processing Times

Where a refund is applicable, it will be processed to the original payment method used for the purchase. Please allow up to 14 business days for your refund to appear in your account, depending on your bank or payment provider.

7. Mail Returned to Sender

If an order is returned to us because it was not collected, could not be delivered, or an incorrect or incomplete shipping address was provided, we will process a refund for the eligible product value to the original payment method once the parcel has been returned to us.

Original shipping costs are non-refundable and La'Mude does not cover the cost of re-shipping returned orders. If you would still like the products, a new order will need to be placed.

8. Contact Us

If you have any questions or need assistance with a return or exchange, please contact our Customer Care Team at customercare@lamude.com.au.

Please note: This Returns Policy may be updated from time to time. Please refer to our website for the most current information.

Thank you for choosing La'Mude Cosmetics. We appreciate your support and trust in our products.